2015 Holiday Insights

Seasonal Trends in Customer Care and Fulfillment


StellaService analysts conducted three separate studies across Customer Care and Fulfillment to measure service performance during the 2015 holiday season. Each of these studies included 40 leading retail brands.

Cyber Weekend: Measuring performance changes in phone and chat performance over this key buying period.

Christmas Cutoff Dates: Insights into the retailers that offered the latest shipping cutoff dates.

Buy Online Pickup In-Store (BOPIS) Availability: Analysis into the success and speed of BOPIS orders placed during the holiday season.