2016 Holiday Insights

Performance Metrics for Phone, Chat and Buy Online Pickup In-Store


This webinar recording presents objective customer service data collected during the 2016 holidays. The data covers 30 leading retailers across a variety of categories. Through this webinar recording, you’ll learn:

  • How phone and chat performance was impacted over Cyber Weekend and the rest of the holiday season

  • Who the top performing retailers were over the holidays

  • How Christmas shipping cutoff dates compared to prior years

  • How retailers’ Buy Online Pickup In-Store strategies fared during the busiest time of the year