Preparing Retail Service Teams For The Holiday Season
The holiday season is fast-approaching, and in order to prepare retailers for this busy period, we hosted a webinar to look at what your customer service team can expect.
[image above: A slide from this webinar]
Using results from our industry survey, and revisiting our learnings from the 2016 Holiday season, we dig into the following areas:
- How to predict peaks and troughs in volume based on historical data
- How to maintain consistent performance across service channels
- Best practices for training and monitoring performance of seasonal agents