Preparing Retail Service Teams For The Holiday Season

The holiday season is fast-approaching, and in order to prepare retailers for this busy period, we hosted a webinar to look at what your customer service team can expect.

Expectations for Customer Service During the 2017 Holiday Season

[image above: A slide from this webinar]

Using results from our industry survey, and revisiting our learnings from the 2016 Holiday season, we dig into the following areas:

  • How to predict peaks and troughs in volume based on historical data
  • How to maintain consistent performance across service channels
  • Best practices for training and monitoring performance of seasonal agents