Best Practices For Managing Service Calls 

How to Alleviate The 5 Challenges Faced By Customers Calling Contact Centers.

From complicated IVR systems, to agents with lack of product knowledge, frustrations can quickly boil over for customers on calls with support teams.

To make the customer journey more seamless, we've decided to review the top 5 frustrations customers encounter, and provide suggestions on how contact centers can help tackle them.

In this 30-minute webinar, we'll cover the following areas: 

  1. Reducing IVR frustrations
  2. Ensuring in-depth and consistent agent knowledge
  3. Creating a seamless customer journey (not needing to repeat issue to multiple agents)
  4. Staffing appropriately during busy times
  5. Minimizing transfers

Time & Date:
1pm ET, June 27th, 2017
Carol Krakowski, Analytics Director, StellaService.