How to Most Effectively Leverage Live Chat Across Your Contact Center

Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording you’ll learn how to supercharge your current live chat offering. Specifically, you’ll learn:

  • What the current chat landscape looks like - who’s using the channel and how the rise of chat has impact email as a service tool

  • Insights into proactive vs. reactive chat - which brands are using which strategies and what are best practices

  • Who the top performers when it to comes to live chat

  • How chat can be used to drive more sales