How to Run a Successful Coaching & Training Program At Your Contact Center
The secret to unlocking ROI in your contact center is in each and every one of your agents.
By leveraging coaching that is specific to the unique issues that their customers face, service leaders at companies like Williams-Sonoma and RevZilla are creating massive shifts in agent engagement and productivity.
Read this ebook for a step-by-step guide and practical tips that you can implement today.
Here's what we cover:
- Coaching for Individual Growth
- Training for Collective Success
- The Real Value of Effective Coaching & Training