How Service Teams Performed on Cyber Weekend
Cyber-Weekend is one of the most anticipated (and busy) shopping days of the holiday season, and as a result, customer service teams will be pushed to the limit.
To see how your team performed against the customer service industry standard, and to prepare you for the remainder of the holiday season, we will be providing the results of our Cyber Weekend speed stress tests.
Come join us for this informative webinar to help fuel your team for the end of 2017.
Topics We'll Cover Include:
- Overall customer care stress test results for Cyber Weekend
- Top performers during this period
- Is Cyber Weekend an indicator of December performance?
Date: December 6th, 2017
Time: 1pm ET
Host: Carol Krakowski, Analytics Director