How to Build a Happier, More Motivated Front-Line Team
A Guide For Customer Service Leaders
In many contact centers, agents are poorly incentivized and rarely recognized for great service. Yet they are the “brand superheroes” whose mission-critical role is to ease frustration, solve problems, and save the customer relationship.
In this eBook for customer service team leaders, we explain the difficulties front-line employees face, the true business costs of low morale, and what it will take to turn the tide and build a working environment that inspires greatness.