How to Supercharge Your Customer Service
By Combining Objective and Subjective Data
Like most service leaders, you probably collect data in some form to measure and optimize your operational and service performance. Perhaps you're running an objective mystery shopping program, or have a subjective customer feedback program in place.
Are you generating maximum value from the data you collect?
In this eBook, we'll help you understand the combined power of objective and subjective data and how to blend these two data sources to drive continuous service improvements.