Texting In Customer Service

How to make texting an effective part of your service strategy


Join our April webinar that provides insights into texting as a channel for your customer service team. In this webinar you’ll discover:

  • Advantages of SMS as a support channel

  • How frequently and in what contexts SMS is being used in customer service, including automated and non-automated support
  • Overall best practices and innovations using SMS

Webinar Details

  • Time & Date: 1pm (ET), April 27, 2017
  • Webinar Length: 30 minutes
  • Host: Carol Krakowski, Insights & Analytics Manager