Social Media as
a Service Tool 

How social media is being used to enhance customer experience


In this webinar recording you’ll learn valuable insights that will help you understand how social media is being used for customer service:

  • Why social media is Important as a service tool, including its impact on public perception and customer loyalty

  • The current landscape of social service offerings. Who is using what platforms and how are customers reacting to it?

  • Best practices that you can apply across your service operation