Social Media as
How social media is being used to enhance customer experience
a Service Tool
In this webinar recording you’ll learn valuable insights that will help you understand how social media is being used for customer service:
- Why social media is Important as a service tool, including its impact on public perception and customer loyalty
- The current landscape of social service offerings. Who is using what platforms and how are customers reacting to it?
- Best practices that you can apply across your service operation