Understanding Ecommerce vs. In-Store Returns
In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience.
Here’s what you'll learn:
Importance of the returns experience: why it matters
Ecommerce returns: current trends around free shipping, return labels and processing speeds
In-store returns: current trends around store layout, wait times and associate interactions
Best practices: actionable insights that you can apply across your business