Understanding Ecommerce vs. In-Store Returns

 

In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience.

Here’s what you'll learn: 

Importance of the returns experience: why it matters

Ecommerce returns: current trends around free shipping, return labels and processing speeds

In-store returns: current trends around store layout, wait times and associate interactions

Best practices: actionable insights that you can apply across your business